Learn & FAQ


 Learn

Video tutorials coming soon!

In the meantime, please read and follow the instructional booklet included with your purchase. Helpful video tutorials can be found here on the Baby Carrier Industry Association (BCIA) website. Additional resources are also available from BCIA here and on the Health Canada website here.

Please contact us at hello@potterandpehar.com if you have any questions or direct message on on Instagram - we're here to help! 

FAQ

Where are your ring slings made?

Potter & Pehar slings are proudly designed and sewn in Toronto, Ontario. 

Are your ring slings safe?

Yes! Your baby's safety is of utmost importance to us. Potter & Pehar slings are made with quality linen and in compliance with Canadian and American safety regulations. Our aluminum rings are weight tested to over 200 pounds.

We are members of the Baby Carrier Industry Alliance (BCIA). The BCIA helps to improve safety standards for baby carriers. Our ring slings are compliant with the Canadian Consumer Product Safety Act (CCPSA) and follow the American Society for Testing and Materials (ASTM) standards for ring slings. 

Please read, understand and implement the safety instructions found in the instructional booklet provided with your sling. Local baby wearing groups and educators are wonderful resources for additional wearing tips. 

Why Linen?

Linen is made from the fibers of the flax plant. The flax plant is highly valued as it requires a lot of attention to cultivate. Linen textiles are beloved globally, and have been for centuries, as they are cool to touch, smooth and soften with repeated use and wash. Linen is extremely breathable, naturally hypoallergenic and has high moisture absorbency. This makes it suitable for warm climates but will also keep your little love warm and secure during cooler months. Coupled with it’s structure and ability to keep its shape, it has wonderful clean lines and draping effect which lends an amazing aesthetic to our slings.

How do I wash my sling?

We recommend you hand or machine wash in cold water, lay flat or hang to dry. While it’s not necessary to iron your sling, linen does naturally wrinkle and can be ironed smooth.

Where do you ship and how long does it take?

Potter & Pehar products are shipped worldwide. All orders are processed within 1-3 business days. A notification will be sent to you once your order has been shipped. Check your spam inbox, sometimes emails arrive there.

Canada: Please allow 1-3 business days for shipping. Shipping is free within Canada with purchase of $65 and over and includes tracking. There is an $8 flat shipping fee for purchases under $65 (we supplement the cost of shipping to reduce the cost for you).

United States: Please allow 1-3 business days for shipping. Shipping to the United States is $8 CAD and includes tracking. If you reside outside of Canada, you are responsible for all custom fees.

International (excluding U.S.): Please allow 7-10 business days for shipping. Shipping internationally is $15 CAD and includes partial tracking to the U.S. Once your item is shipped from the U.S. it will no longer be tracked beyond that point. Potter & Pehar is not responsible for international orders which do not arrive at their destination. You are responsible for all custom fees. 

Wholesale Inquires

Interested in becoming a Potter & Pehar retailer? Please email us at hello@potterandpehar.com for wholesale opportunities. 

We love to see your Potter & Pehar pictures!

Tag us on social media, and your little love may be featured on our Instagram and Facebook feeds! #potterandpehar

We work with Jamie Mack Photography  and Elza Photographie to capture our special moments and highly recommend Jamie and Elza to capture yours.

If you're in the Toronto area and would like to model for us, drop us a note at hello@potterandpehar.com and we'll keep you posted on our upcoming shoots!